Terms of Service

Effective Date: February 28, 2026

These Terms of Service (“Terms”) govern the use of the SurePro.plumbing website and services. By accessing the website or engaging SurePro.plumbing for services, you agree to these Terms.

If you do not agree with these Terms, you should not use the website or services.

  1. Company Information

SurePro.plumbing (“SurePro.plumbing,” “Company,” “we,” “us,” or “our”) provides residential and commercial plumbing services including plumbing inspections, leak repairs, pipe replacement, fixture installation, drain cleaning, water heater services, sewer and water line services, and related plumbing services.

These Terms apply to:

  • use of our website;
  • requests for estimates;
  • communications through our website; and
  • engagement of our services.
  1. Website Information Only

Information provided on this website is for general informational purposes only.

Website content does not constitute engineering, plumbing design, legal, insurance, or professional advice and should not be relied upon as a substitute for a formal inspection or written estimate.

Plumbing system conditions vary significantly by property. A physical inspection is required for accurate evaluation.

  1. Referral Network and Independent Contractors

SurePro.plumbing may refer service requests to licensed plumbers, contractors, subcontractors, or independent service providers.

These contractors operate as independent businesses and are not employees, agents, partners, or joint venturers of SurePro.plumbing.

SurePro.plumbing does not supervise, direct, or control the work performed by independent contractors.

Any service agreement for plumbing work is solely between the customer and the contractor performing the work.

Customers are responsible for verifying contractor licensing, insurance, qualifications, and compliance with applicable laws.

SurePro.plumbing shall not be liable for the acts, omissions, workmanship, representations, scheduling, or performance of any independent contractor or third‑party service provider.

  1. Estimates and Service Agreements

Any estimate provided by SurePro.plumbing or a contractor through the website is based on information available at the time of inspection.

Estimates may change due to:

  • hidden plumbing conditions;
  • pipe deterioration discovered during work;
  • code compliance requirements;
  • drainage or sewer line conditions;
  • water pressure or supply issues;
  • equipment or material availability; and
  • safety considerations.

Final pricing and scope of work are governed by the written service agreement or proposal accepted by the customer and the contractor performing the work.

  1. Hidden Conditions

Plumbing systems may conceal conditions not visible during initial inspection.

Neither SurePro.plumbing nor any contractor shall be responsible for pre‑existing structural damage, hidden pipe corrosion, concealed leaks, clogged sewer lines, root intrusion, water pressure issues, or other concealed plumbing conditions that become visible during the course of work.

If such conditions are discovered, additional work may be required and a revised estimate or change order may be issued.

  1. Water Pressure and System Conditions

Plumbing system performance may be affected by factors beyond installed fixtures or repairs, including municipal water pressure, aging piping, scale buildup, pipe sizing, venting conditions, or building design.

SurePro.plumbing and any contractor do not guarantee specific water pressure, flow rate, or drainage performance unless expressly stated in a written engineering or system design agreement.

  1. Existing Piping and Infrastructure

Many plumbing services rely on existing piping, drainage systems, shutoff valves, or building infrastructure that may limit performance or accessibility.

Unless specifically included in the scope of work, contractors are not responsible for replacing or modifying existing piping systems, structural components, walls, flooring, or infrastructure that may affect plumbing system performance.

  1. Sewer, Drain, and Underground Conditions

Drain and sewer services may be affected by underground conditions beyond the control of the contractor, including root intrusion, collapsed lines, soil movement, or prior construction defects.

SurePro.plumbing shall not be responsible for conditions that cannot reasonably be detected without excavation, camera inspection, or destructive access.

  1. Scheduling and Service Delays

Plumbing work may be affected by scheduling constraints, equipment availability, permitting requirements, inspections, weather conditions, and site conditions.

Service schedules may be modified due to:

  • weather conditions;
  • safety concerns;
  • material or equipment supply issues;
  • site accessibility;
  • permitting or inspection requirements; and
  • unforeseen plumbing or structural conditions.

SurePro.plumbing shall not be liable for delays caused by factors outside its reasonable control.

  1. Payment Terms

Payment terms will be specified in the written service agreement, invoice, or proposal issued by the contractor performing the services.

Failure to remit payment according to agreed terms may result in:

  • suspension of work;
  • collection activity;
  • filing of construction or service liens where permitted by law; and
  • recovery of reasonable collection costs.
  1. Warranty Disclaimer

To the maximum extent permitted by law, all services and website content are provided “AS IS” without warranties of any kind, except where warranties are expressly stated in writing by the contractor providing the services.

Any manufacturer warranties for plumbing equipment or components are provided solely by the manufacturer and are subject to their terms and limitations.

SurePro.plumbing makes no warranty regarding the quality, safety, or performance of services performed by independent contractors.

  1. Limitation of Liability

To the maximum extent permitted by law, SurePro.plumbing shall not be liable for indirect, incidental, consequential, special, or punitive damages, including water damage, property damage, loss of use, lost profits, or system failure beyond the direct scope of services arranged through the website or referrals made through the platform.

Total liability for any claim related to the website shall not exceed one hundred dollars ($100).

  1. Website Use Restrictions

Users of the website agree not to:

  • attempt unauthorized access to systems;
  • scrape, harvest, or copy website content without permission;
  • introduce malware or harmful code;
  • interfere with website functionality; or
  • misuse website forms or communication tools.

Unauthorized use may result in legal action.

  1. Intellectual Property

All website content, including text, images, graphics, logos, design elements, and software, is the property of SurePro.plumbing unless otherwise noted.

No content may be reproduced, copied, distributed, or used without prior written permission.

  1. Photo and Project Documentation

Contractors performing work may photograph or document completed projects for documentation, warranty, or marketing purposes provided that confidential customer information is not disclosed.

  1. Third‑Party Links

The website may contain links to third‑party websites for convenience.

SurePro.plumbing does not control and is not responsible for the content, policies, or practices of third‑party websites.

  1. Indemnification

You agree to indemnify and hold harmless SurePro.plumbing, its owners, operators, employees, affiliates, and partners from any claims arising from:

  • misuse of the website;
  • violation of these Terms; or
  • disputes between customers and contractors.
  1. Dispute Resolution

Any dispute arising out of or relating to the website, these Terms, or services arranged through SurePro.plumbing shall be resolved through binding arbitration in the State of Michigan in accordance with applicable arbitration rules.

You waive any right to a jury trial or participation in a class action.

  1. Governing Law

These Terms shall be governed by the laws of the State of Michigan, without regard to conflict of law principles.

Any permitted legal proceedings shall occur within the State of Michigan.

  1. No Acceptance of Legal Process Through Website

SurePro.plumbing does not accept service of legal process, subpoenas, or legal notices through website forms, email, or other electronic communication unless expressly agreed to in writing by an authorized representative.

  1. Changes to These Terms

SurePro.plumbing reserves the right to modify these Terms at any time.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

  1. Contact

Questions regarding these Terms may be submitted through the official contact form available on SurePro.plumbing.